UX/UI Design

UX & UI Design is at the core of our mission to redefine how websites and software are built in NZ.

Fuelled by Growth-Driven Design and driven by our IDEA framework, we help businesses amplify their digital assets into an ever-evolving competitive edge

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The IDEA Framework: Turning Strategy into Results

Our IDEA framework keeps us laser-focused on what matters—helping you achieve your goals through strategy, design, execution, and ongoing improvement.

1. Imagine: Building a Strong Foundation

Every great design starts with a plan.

2. Design: Crafting Experiences People Love

Design is where ideas start to take shape. We don’t just make things pretty—we make them work.

3. Execute: Turning Designs into Reality

Once the designs are approved, our developers step in to bring them to life.

4. Amplify: Keeping Things Fresh

The launch of your site or app is just the beginning. With GDD, we keep improving your digital presence based on user feedback and performance data. Whether it’s tweaking a design element, adding new features, or optimizing for better results, we’re always looking for ways to keep you ahead of the game.

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Jeremy HolmesJeremy Holmes
04:50 17 Jun 24
We engaged Phil and the team to create a website initially, and then an online store. Throughout the process they have been fantastic to work with, great communication and quick to make any changes we requested. I would highly recommend Back 9 if you are looking to move into the digital space.
Fawn TurtonFawn Turton
08:38 05 Jun 24
Best digital marketing agency in Invercargill. Highly recommend.
Jacob Wilkinson-HallJacob Wilkinson-Hall
23:46 12 Jan 24
Morgan HowdenMorgan Howden
02:06 22 Jan 22
Very helpful and knowledgeable, gave me things to think about and consider that I had never thought of.
Nathan MckenzieNathan Mckenzie
02:11 09 Jan 22
Back 9 have been great to deal with from the very first concepts right through to getting the final product. The process has been fun and very professional the whole way through.With back9 help I know hopsession Brewing is going from strength to strength. Thanks so much to back 9 and the team for all their work and support. Cheers
Philip ToddPhilip Todd
03:27 29 Oct 21
Back 9 have just taken us through a complete brand change and found them excellent to deal with. They are down to earth and happy to spend the time taking some of the not so digitally literate through the process. We were keen to spend the money locally and was good to ring the right team to do that with. And means we can concentrate on doing what we do best while they look after the stuff we have little understanding of.
Vicki AdamsVicki Adams
05:05 18 Jun 21
Phil and his team have just finished our new website and WOW we are ecstatic with the results. The team were responsive and professional - they took our ideas and then designed a user friendly site that zings! Every interaction we have with them was responded to immediately and efficiently. The team are genuinely interested and excited about the work they are doing for us and were such fun to work with!
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Why Partner with Back9?

When you work with Back9, you’re not just hiring a team of designers and developers—as a result of working with us you’re gaining a partner invested in your success. Here’s what sets us apart:

Experts in GDD – We don’t follow trends; we set them by integrating UX/UI into a results-driven strategy.
Human-Centered Design – Every decision is made with your users in mind, therefore, ensuring meaningful connections.
Collaborative Approach – We value your input and work alongside you every step of the way.
Continuous Improvement – Your digital presence will never be outdated with our ongoing data-driven enhancements.

The Benefits of Great UX/UI Design

Investing in UX/UI design isn’t just about making your website or app look good—it’s about driving real business results. A seamless, user-friendly experience can be the difference between a visitor who converts and one who leaves. Here’s how great UX/UI design benefits your business:

Higher Conversions & Sales

  • A well-designed interface guides users smoothly toward the actions you want them to take—whether that’s making a purchase, signing up, or booking a consultation.
  • Clear calls-to-action (CTAs) and intuitive navigation eliminate friction, making it easy for users to convert.

Improved Engagement & Retention

  • If users find your site or app enjoyable to use, they stay longer and interact more.
  • A streamlined experience builds trust and loyalty, encouraging repeat visits and long-term relationships.

Reduced Development Costs & Rework

  • User-centric design prevents costly mistakes—fixing usability issues later can be 10x more expensive than addressing them early in the process.
  • well-thought-out UX/UI means fewer customer complaints, support tickets, and revisions post-launch.

Stronger Brand Perception

  • A modern, intuitive interface elevates your brand, positioning you as credible, professional, and trustworthy.
  • A frustrating user experience, on the other hand, hurts your reputation and drives potential customers away.

Data-Driven Growth with GDD

  • With Growth-Driven Design (GDD), UX/UI isn’t a one-time effort—it’s an ongoing strategy.
  • Continuous testing and real-time user feedback help refine and optimize the experience for better results over time.

Better Accessibility & Inclusivity

  • A well-designed UX/UI ensures everyone, including users with disabilities, can navigate and engage with your digital presence.
  • Improved accessibility expands your audience and ensures compliance with global web standards.

 

Great UX/UI isn’t just an advantage—it’s a necessity.

With Back9, you get more than just a beautiful design; you get a strategic, results-driven digital experience that grows your businessLet’s create something amazing together!

Would you like any refinements to align with your brand voice further?

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